Experience Steve is Senior Vice President of Global Support Delivery at CA Technologies. Responsible for the delivery of global support services for all Enterprise Systems and Mainframe Software across CA Technologies portfolio of solutions, Steve is charged with providing leadership and vision to team of 800+ customer support professionals with focus on modernizing and optimizing the support organization and ensuring a great customer experience. Built on analytics and a culture where people that are obsessed with making customers successful, Steve led the support transformation from a traditional “break-fix” support model to a design with an expanded focus towards issue prevention, driving customer adoption, and shortening customers’ time to value. As a result, NPS improved more than 30 points, Mean Time to Resolve decreased 58%, First Time close doubled, and overall operating costs decreased 30%. Prior to joining CA, Steve spent nearly twenty years in the Business Process Outsourcing space, leading and delivering omni-channel support at scale to many Fortune 500 companies. Steve was SVP of Operations at Convergys Corporation where he was responsible for a $1B P&L leading an organization of 40,000 employees across the globe, supporting some of the world’s leading companies in the Communications, Cable/Satellite, and technology industries. With an intense focus on developing talent and building organizations that focus on the customer, Steve consistently led highly engaged employees that achieved stellar financial and customer outcomes. Education/degrees Steve holds a bachelor’s degree in Business Administration with a minor in Psychology from Kansas University. Family Steve and his wife Ashlie currently reside in a suburb of Dallas, TX and are the parents of four children. Steve grew up in the Kansas City area. After graduating from college at the University of Kansas, moved to Phoenix Arizona where all four children were born. 11 years later, the family moved to the Cincinnati Ohio area where they lived for 8 years and currently resides in Dallas, Texas.