Jeanne Ross conducts research that explores how companies are designing themselves for success in the digital economy. Her recent work develops case studies describing how companies formulate and execute business strategies inspired by the capabilities of digital technologies (e.g. social, mobile, analytics, cloud, Internet of Things, and artificial intelligence). She has facilitated discussions of business design (i.e. enterprise architecture) with executive committee members of major companies like Aetna, Banco do Brasil, Bemis, CEMEX, Commonwealth Bank of Australia, Maersk, PepsiCo, Santander, and Standard Bank Group. Jeanne joined MIT CISR in 1993; she was director of the center from 2008 to 2016.
Jeanne is co-author of four books. The most recent book, Designed for Digital: How To Architect Your Business for Sustained Success, was published by MIT Press in September 2019 and was listed by Forbes Magazine as one of the top ten technology books for 2019. She is a regular columnist for Sloan Management Review and has also published in major practitioner and academic journals, including Harvard Business Review, The Wall Street Journal, MIS Quarterly Executive, MIS Quarterly, and the Journal of Management Information Systems.
Jeanne earned a BA at the University of Illinois, an MBA from The Wharton School at the University of Pennsylvania, and a PhD in Management Information Systems from the University of Wisconsin–Milwaukee. She is a founding senior editor and former editor-in-chief of MIS Quarterly Executive. In 2017 she was named a Fellow of the Association for Information Systems.
