Renée Richardson Gosline
Copy Link30 minutes
JULY 30, 2020
Need to Know
Digital technology has become essential to delivering to value to customers amidst a pandemic, revolutionizing the way that humans behave and make decisions. Moreover, we are undergoing a pivotal shift in race relations and greater expectations from customers on inclusivity. What do these seismic shifts mean for customer experience (CX) and competitive strategy? In this webinar, Renee Richardson Gosline discusses the application of behavioral science “nudges” in the customer journey to help you adapt breakthrough digital CX.
Learn more from Renée in the following courses
Renée Richardson Gosline
Copy Link30 minutes
JULY 30, 2020
Need to Know
Digital technology has become essential to delivering to value to customers amidst a pandemic, revolutionizing the way that humans behave and make decisions. Moreover, we are undergoing a pivotal shift in race relations and greater expectations from customers on inclusivity. What do these seismic shifts mean for customer experience (CX) and competitive strategy? In this webinar, Renee Richardson Gosline discusses the application of behavioral science “nudges” in the customer journey to help you adapt breakthrough digital CX.
Learn more from Renée in the following courses