Brajesh “Braj” Jha runs the Solution Support Engineering organization globally for Oracle's prestigious Advanced Customer Services (ACS) division. This business unit within Oracle Support focuses exclusively on facilitating the continual operational improvement of customers' Oracle environment throughout the life of their Oracle solution. Virtually all of Oracle's top enterprise customers worldwide leverage ACS services in one form or another.
With over two decades in the IT industry, Braj's experience spans across Services Delivery Management, Software Support Operations, and Development of innovative services for a global customer base. Current responsibility includes managing revenue and expense, running delivery operations, developing cloud centric service capabilities, and providing guidance to Product Management and Sales/Marketing teams.
Over a decade ago, while transitioning from his core computer science background, Braj discovered the field of management science. He found it to be a fascinating world where subtle tweaks in organizational structures could unleash significant ripple effects. This interest led him to attend the MIT Sloan Executive Education programs,
Business Dynamics: MIT's Approach to Diagnosing and Solving Complex Business Problems, and
Managing Technical Professionals and Organizations.
Braj continued to take MIT Sloan Executive Education programs and went on to complete two executive certificate tracks in the areas of
Management and Leadership and
Strategy and Innovation. “Ensuring top-level customer satisfaction, building an organization of elite professionals, and coming up with new service delivery portfolios” are just some of the benefits he highlights from his experience at MIT Sloan.
Braj has over 18 years of experience in the IT industry and has been associated with MIT Sloan School Management for the past seven years. In addition, he has the other following professional associations.
- PMI.org certified PMP (Project Management Professional)
- ITIL certified IT Service Management professional
- Oracle Certified Professional (OCP)
- Member of PMI Mass Bay Chapter
- Greater Nashua Chamber of Commerce
- Member of Indian Institute of Technology (IIT) Alumni Network
