Home Executive Certificate Community H. Ludwig Heil

H. Ludwig Heil

Profile Info

Director of Global Knowledge Management and eSupport

Polycom, Inc.

United States

https://linkedin.com/in/ludwigheil

Certificates Completed

Executive Certificate in Management and Leadership

Executive Certificate in Strategy and Innovation

Bio

Ludwig Heil is a well recognized industry expert in the areas of Knowledge Management, eServices and Technical Support. At Polycom, he is responsible for driving the company’s eService and global Knowledge Management strategy. At Nokia, he led the execution of Nokia’s Knowledge Management strategy which included roll-out of the Knowledge Centered Support (KCS) methodology and deployment of a centralized Knowledge Management system across the company’s entire customer support network and all customer touchpoints. The system is used by more than 15,000 care agents world-wide and provides content in 46 languages. In his previous career at the IBM Scientific Center and a leading system integrator in Germany, Ludwig was a key player in designing, developing, and supporting leading edge technologies. He started out by pioneering ISO OSI message handling and directory service applications. Later, he worked in billing and customer care for the first digital wireless service operators in North America.  

Certificates Completed

Management and Leadership Strategy and Innovation

Courses Completed

Strategy and Innovation

Building, Leading, and Sustaining the Innovative Organization

EARN 2.0 EEUs
Building, Leading, and Sustaining the Innovative Organization
Management and Leadership

Fundamentals of Finance for the Technical Executive

Business Analytics

Digital Business & IT

Financial Management

Global Economics & Markets

EARN 2.0 EEUs
Fundamentals of Finance for the Technical Executive
In Person

STARTING

Oct 23–24, 2025

LOCATION

Cambridge, MA

DURATION

2 days

COMMITMENT

8 hours/day

TUITION

$4,700

STARTING

Oct 23–24, 2025

LOCATION

Cambridge, MA

DURATION

2 days

COMMITMENT

8 hours/day

TUITION

$4,700

Explore
Strategy and Innovation

Developing and Managing a Successful Technology Strategy

Digital Business & IT

Strategy & Innovation

EARN 2.0 EEUs
Developing and Managing a Successful Technology Strategy
In Person

STARTING

Oct 23–24, 2025

LOCATION

Cambridge, MA

DURATION

2 days

COMMITMENT

8 hours/day

TUITION

$4,700

STARTING

Oct 23–24, 2025

LOCATION

Cambridge, MA

DURATION

2 days

COMMITMENT

8 hours/day

TUITION

$4,700

Explore

Intelligent Organizations: Collaboration and the Future of Work

EARN 2.0 EEUs
Intelligent Organizations: Collaboration and the Future of Work
Management and Leadership

Understanding and Solving Complex Business Problems

Operations

Systems Thinking

EARN 2.0 EEUs
Understanding and Solving Complex Business Problems
In Person

STARTING

Oct 14–15, 2025

LOCATION

Cambridge, MA

DURATION

2 days

COMMITMENT

8 hours/day

TUITION

$4,700

STARTING

Oct 14–15, 2025

LOCATION

Cambridge, MA

DURATION

2 days

COMMITMENT

8 hours/day

TUITION

$4,700

Live Online

STARTING

Dec 4–5, 2025

LOCATION

N/A

DURATION

2 days

COMMITMENT

8 hours/day

TUITION

$4,700

STARTING

Dec 4–5, 2025

LOCATION

N/A

DURATION

2 days

COMMITMENT

8 hours/day

TUITION

$4,700

Explore
Strategy and Innovation

Reinventing Your Business Strategy

EARN 2.0 EEUs
Reinventing Your Business Strategy
Management and Leadership

Managing Technical Professionals and Organizations

EARN 2.0 EEUs
Managing Technical Professionals and Organizations
Digital Business

Artificial Intelligence: Implications for Business Strategy

Artificial Intelligence

Digital Business & IT

Organizations & Leadership

Strategy & Innovation

EARN 2.0 EEUs
Artificial Intelligence: Implications for Business Strategy
Self-Paced Online

STARTING

Jul 9–Aug 20, 2025

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,850

STARTING

Jul 9–Aug 20, 2025

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,850

Aug 20–Oct 1, 2025

Online

6 weeks

6–8 hours/week

$3,850

STARTING

Aug 20–Oct 1, 2025

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,850

Oct 1–Nov 12, 2025

Online

6 weeks

6–8 hours/week

$3,850

STARTING

Oct 1–Nov 12, 2025

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,850

Nov 19, 2025–Jan 28, 2026

Online

6 weeks

6–8 hours/week

$3,850

STARTING

Nov 19, 2025–Jan 28, 2026

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,850

Explore