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Donald Kieffer

MIT Sloan School of Management

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donkieffer@mit.edu

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Senior Lecturer, System Dynamics

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Donald Kieffer

Faculty Bio

Don Kieffer's career in operations spans from front line work to executive roles, including 15 years at Harley-Davidson where he was VP of Operational Excellence. Since 2007, he has been advising executive teams around the globe in operational strategy and improvement. His clients range from large organizations, including Fannie Mae and Standard Chartered Bank, to biotech startups and nonprofits.


Don was instrumental in transforming the production and technical development areas of the Broad Institute in Cambridge, MA. It is now the industry leader in genomic sequencing and research.


He is a Senior Lecturer at MIT’s Sloan School of Management and AVT Business School in Copenhagen. He founded ShiftGear Work Design and coauthored There’s Got to Be a Better Way; How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work, published in August 2025.


Contact information: donkieffer@mit.edu


 


 


Courses

Technology and Operations

Business Process Design for Strategic Management

Operations

Organizations & Leadership

Systems Thinking

EARN 2.0 EEUs
Business Process Design for Strategic Management
Self-Paced Online

STARTING

Oct 7–Nov 24, 2026

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,250

STARTING

Oct 7–Nov 24, 2026

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,250

Feb 10–Mar 30, 2027

Online

6 weeks

6–8 hours/week

$3,250

STARTING

Feb 10–Mar 30, 2027

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,250

Apr 28–Jun 15, 2027

Online

6 weeks

6–8 hours/week

$3,250

STARTING

Apr 28–Jun 15, 2027

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,250

Jul 21–Sep 7, 2027

Online

6 weeks

6–8 hours/week

$3,250

STARTING

Jul 21–Sep 7, 2027

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,250

Oct 6–Nov 23, 2027

Online

6 weeks

6–8 hours/week

$3,250

STARTING

Oct 6–Nov 23, 2027

LOCATION

Online

DURATION

6 weeks

COMMITMENT

6–8 hours/week

TUITION

$3,250

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