Sandra Galletti is a multilingual executive with extensive international experience in business operations, business resiliency, and crisis management, particularly within banking and financial institutions. She serves as Assistant Director of MIT’s crisis programs – Crisis Management & Business Resiliency and Advanced Business Resiliency – where she works closely with Course Directors in all aspects of course management and delivery. In this role, she is actively involved in the planning and execution of crisis simulations.

She is also Director of Operations and Resilience at Tidona Comunicazione in Milan, Italy, where she oversees executive education programs on risk management and regulatory compliance for banks and financial institutions. In addition, she leads initiatives that support these institutions in preparing for and responding to crises, with a strong emphasis on operational risk. She brings more than 20 years of experience developing and managing advanced executive education programs.

Prior to her current roles, Sandra gained strategic and operational expertise at Warner Bros. Studios in Los Angeles, where she worked on distribution strategy across more than 100 countries, managing the complexities of truly global operations. Earlier, as a consultant for American start-ups expanding into Brazil, she managed legal and operational matters, helping businesses set up and manage their presence in Brazil. This diverse background has shaped her comprehensive approach to crisis preparedness and cross-border operations.

Sandra earned her MBA from Loyola Marymount University in Los Angeles and her law degree (equivalent to a U.S. Juris Doctor) from Mackenzie University in São Paulo, Brazil.

She also holds certificates in Crisis Management & Business Resiliency, Advanced Business Resiliency, and Strategy & Innovation from the Massachusetts Institute of Technology, as well as a Certificate in Operational Risk Management from the American Bankers Association.

In addition to her operational and academic work, Sandra has written articles on crisis management, digital risk, and AI governance published in MIT Sloan Management Review, American Banker, and Crisis Response Journal. Selected articles in MIT Sloan Management Review include:

• “How to Supercharge Your Crisis Training” 

https://sloanreview.mit.edu/article/how-to-supercharge-your-crisis-training/ 

• “How Ferrari Hit the Brakes on a Deepfake CEO”

https://sloanreview.mit.edu/article/how-ferrari-hit-the-brakes-on-a-deepfake-ceo/

She is fluent in English, Italian, and Portuguese.