This online course uses research and practice-based methods to improve your communication skills in a variety of contexts. Specifically, it’s built around the RELATE framework, developed at the MIT Sloan School of Management to support a scalable communication strategy. This dynamic approach will guide you in connecting and communicating with different audiences to achieve effective business practices.
In a world where digital transformation is rapidly changing businesses and how you communicate in the workplace, effective communication is becoming an increasingly important skill. Moreover, it plays an essential role in maintaining interpersonal relationships in the corporate context and navigating complexities that may arise due to the adoption of new technology. This course uses research and practice-based methods to improve your communication skills in a variety of contexts. Specifically, it’s built around the RELATE framework, developed at the MIT Sloan School of Management to support a scalable communication strategy.
You’ll learn a range of communication techniques including active listening and humble inquiry, and prepare for the challenges that arise when communicating with larger and more complex audiences. Using a blend of research and practice, this course offers you the opportunity to apply your knowledge to real-world situations by means of practical applications. You’ll refine your personal leadership narrative, explore cross-cultural communication, and outline methods for managing difficult conversations.
Taking into account the increase of technologies such as AI in the workplace, the course covers how to best communicate with — and through — machines. This includes developing an understanding of the use of algorithms in a business context as well as robots as a communication channel to maximize social media reach. You’ll also gain the comfort and confidence to discuss the use of AI in your organization.
