Business Process Design for Strategic Management (self-paced online)


You may also be interested in the next live-online offering of Visual Management for Competitive Advantage, on which this program is based. Live online offerings are credited as an "in-person" program for the purposes of an Executive Certificate or Advanced Certificate for Executives. Learn more HERE.

Learn to optimize business processes through Dynamic Work Design, a set of principles and methods for achieving sustainable improvement efforts of any scale, in any industry, and in any function.

This program is delivered in collaboration with GetSmarter. Please register on the GetSmarter website.

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Business Process Design for Strategic Management (self-paced online)
Certificate Track: Technology, Operations, and Value Chain Management
Location: Online
Tuition: $2,800
Program Days (for ACE Credit) 2

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Based on our highly-rated Visual Management for Competitive Advantage program (previously referred to as Implementing Improvement Strategies), this six-week online course broadens access to the knowledge of industry thought leaders such as Nelson Repenning and Donald Kieffer, who integrated decades of industry practice and academic investigation to create Dynamic Work Design. The online program offers those who would previously be limited in accessing the on-campus course the opportunity to engage with a portion of the content in a flexible and personalized way, through a highly collaborative and supportive online environment. You’ll learn to implement improvement strategies naturally in your everyday work, not from a prescribed list, but from a deep personal understanding of the principles.

Unplanned events happen in all businesses - from communication breakdowns and the rise and fall of costs, to tighter turnaround times and employee disengagement. Use these pain points to lead improvement strategies and innovation in your organization with this online program which will expose you to the principles and development of Dynamic Work Design from the very creators of this sustainable operations improvement methodology. This program aims to teach you how to implement continuous improvement strategies into your organization’s work design, as well as change the way you think about your own work and role as a leader within a particular area of improvement.

You’ll develop an understanding of how to go about implementing improvement strategies; why improvement strategies usually fail; the psychological reasons behind learning, change, and motivation; principles of good work design; and how to go about problem solving effectively. The program culminates in the identification of issues within your organization and the development of a structured problem-solving document based on the A3 approach to continuous improvement which was first employed at Toyota and successfully adopted by many companies.

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Registration for this program is done through GetSmarter.


Program Overview

Hear from Nelson Repenning and Don Kieffer as they share details about the Business Process Design for Strategic Management experience.


6 weeks (excluding orientation)

Entirely online

Self-paced learning

6-8 hours/week*

*The recommended weekly time commitment for core content is 4-5 hours, taking into account the busy lifestyles of working professionals, with an additional 2-3 hours recommended for non-compulsory weekly extension activities, should you have the time. Each module is released weekly, allowing a flexible but structured approach to learning. You’ll be supported as you engage in individual activities and group discussions, ensuring you feel confident to submit your best work at each weekly deadline.

How Not to Manage in a Crisis

Crises often reveal the best and worst of how organizations function and thus offer an opportunity to learn and improve. In this webinar, Nelson Repenning discusses an alternative approach to organizing decision making processes that's been proven useful in any situation that requires rapid and ongoing change, crisis or otherwise.

Unlock Your Organization’s Full Potential with Dynamic Work Design

If you’re interested in improving work, no matter what type of work it may be, watch this recently recorded webinar with Don Kieffer.