MIT Sloan Executive Education

innovation@work™ Blog

MIT Sloan Executive Education partners with Haiti

Strong leadership and innovation are ideals and skills that should not be limited to the business world. In fact, one could make a strong argument that innovation is needed more in non-profit and government organizations than in corporations. Of course, we’d argue that innovation is needed everywhere. And, that nearly every kind of organization can benefit from it.

MIT Sloan Executive Education strives to innovate in both our programs and our collaborations. Just one of these examples is our partnership with and commitment to the government of Haiti. As announced earlier in the spring of 2014, MIT Sloan Executive Education has partnered with the government of Haiti to bring ministers and senior officials to our campus in Cambridge to learn concepts and tools that can be applied to real-world challenges, such as poverty-alleviation, economic regeneration, and other issues that face the island government struggling to rebuild after the devastating 2010 earthquake.  Continue reading

Process improvement—useful does not mean used

Lean production, high performance work systems, virtual communications, and collaboration applications are all examples of the latest tools, technology, and processes executives are encouraged to implement in efforts to improve productivity and efficiency. But why are there more useful tools and processes out there than there are organizations that use them?

Most organizations fail to see the desired performance results despite investing significant time and resources. When it comes to new tools and processes in complex organizations, useful does not always mean used. There are obstacles that prevent organizations from embedding a new system in such a way that it improves the way core work is done.  Continue reading

The digital business transformation imperative

“What exactly does a digital business transformation mean?” asked Michael Krigsman, CEO of Asuret, Inc., and moderator of the “CIO, CMO, CDO Perspectives on Digital Transformation“ panel at The 2014 MIT Sloan CIO Symposium.

Each of the panelists—F. Thaddeus Arroyo, CIO of AT&T Services, Inc.; Robert Tas, CMO & SVP of Pegasystems; Tanya Cordrey, Chief Digital Officer (CDO) of Guardian News and Media; and George Westerman, Research Scientist at the MIT Center for Digital Business—had his or her own take on the digital transformation facing most businesses today.  Continue reading

Will big data go away?

That was just one of the many questions debated during the “Big Data, Analytics and Insights” session at this year’s MIT Sloan CIO Symposium, held in late May 2014. The panel was moderated by Professor Tom Davenport, Fellow with the MIT Center for Digital Business, and included Barry Morris, Founder & CEO of NuoDB; Darrell Fernandes, CIO of the Professional Services Group at Fidelity Investments; Don Taylor, CTO of Benefitfocus; and Puneet Batra, Founder of LevelTrigger.

The short answer to that question is “maybe.” The term “big data,” which Davenport pointed out took off during the last quarter of 2010, means different things to different people. For some, big data refers to unstructured data. But to others, it refers to the variety, velocity, and volume of data that companies can attempt to harness for competitive advantage. In order to bring clarification to the discussion, Don Taylor often refers to it as “unwieldy” data. Other terms that are gaining some traction in the industry are “data-wise,” “data intelligence,” and “e-knowledge.”  Continue reading

What do search, the customer decision process, and NYC taxi cabs have in common?

One would think that searching online, how customers select products to purchase, and NY taxi cabs have very little in common. Or, that it’s the start of a joke. Actually both statements are wrong—a quick look at NY taxi cabs reveals a lot about customer behavior.

As Duncan Simester—NTU Chair in Management Science and Professor of Marketing at MIT Sloan School of Management—pointed out in his MIT Sloan Executive Education webinar, “Understanding the Customer Decision Process: Why Good Products Fail,” “Customers exhibit some basic behaviors when they make purchasing decisions: they search for information, they make inferences, and when they can’t search, they use observable information. But this process invariably means tradeoffs.” Continue reading