These days, innovation is one of the main drivers of growth and the market’s confidence in any company's future success. Yet innovation is disruptive and often risky. What if your company's core business is built on the exact opposite--providing clients with services firmly grounded in reliable and standardized practices? How do you combine that legacy with nurturing an environment where creativity and bold ideas can flourish?
Building on a foundation of executional excellence
This is the challenge that the global consulting giant Accenture is tackling in its India Delivery Centers (IDC)--methodically and systematically. Using the Gartner Innovation Maturity Model, which ranks levels of corporate innovation in ascending order as Reactive, Active, Defined, Performing, and Pervasive, Mr. Raghavan Iyer, the managing director charged with fostering innovation at IDC, says that the company currently is at Level 3 (Active), but has its sights set on Level 5, i.e. a world-class leader in new methods and practices where innovation is a core competency in all business activities. This is an impressive ambition and judging by my experience at IDC in Bangalore a couple of weeks ago, they are on the right track.