Achieving Operational Excellence Through People: Delivering Superior Value to Customers, Employees, and Shareholders

Dates: There are no upcoming dates scheduled for this program

NEW
This program is designed to help senior executives of service businesses—especially those responsible for HR, operations, and customer experience—create and implement an integrated set of strategies that delights customers and keeps them loyal; engages a workforce and helps them find meaning and dignity in their work; and drives high performance and revenue.

  • Program Details
  • Takeaways
  • Participants
  • Schedule
  • Faculty
  • Reviews
  • Resources
  •   
All reviews are submitted by program attendees and are not edited by MIT Sloan Executive Education. Read more about our ratings and reviews.
  • Mala C: Excellent. I admire how MIT keeps society and humans values at the centre. When all the organisations are focussed only on profits, its amazing to see use cases, how good values change employee behaviour and transform organisations into profit generating machines, improving productivity, while focussing on desires of customers/society and creating value chain.

    • Overall:
    • Application:
    • Content:
    • Experience:

  • Jason A: This course was among the best I've taken to date. Both the content and the delivery by the instructor was very engaging. The cases were incredibly helpful and interesting, especially those that she researched and wrote herself.

    • Overall:
    • Application:
    • Content:
    • Experience:

  • Moyne P: Theory to practice executed very well, Zeynep keeps the energy of the presentations and makes it fun

    • Overall:
    • Application:
    • Content:
    • Experience:

  • Alba Contreras R: The Good Jobs Strategy is a fantastic model to help leaders and organizations focus on achieving operational excellence through people. Create value for customers, employees and investors simultaneously.

    • Overall:
    • Application:
    • Content:
    • Experience:

5
4
Reviews

Lessons in Engaging Your Employees to Boost Your Bottom Line (podcast episode)

A supply chain expert shows that happy, motivated workers can make big profits for big box companies - that the service and retail industries can provide well-paying jobs, compete on costs, and win. We speak with Zeynep Ton, Professor of Operations Management at MIT Sloan, author of "The Good Jobs Strategy" and founder of the Good Jobs Institute, about how good jobs can be great for business, and what it means for the future of work.

Harvard Business Review's BIG IDEA

Better pay and more opportunities. Your workers want those things. So should you.

Good Jobs Institute

Founded by MIT Professor Zeynep Ton, the nonprofit Good Jobs Institute was established to spread the Good Jobs Strategy in low-wage service industries. The aim is to help and learn from business leaders who want to improve the jobs and lives of their employees in a way that improves performance and competitiveness of their companies.

SEE WHY IT MATTERS →

The Good Jobs Strategy: Why Good Jobs Are Good For Business
Understand how organizations can manage their operations so that both the employer and the employee win.