Zeynep Ton


Professor of the Practice, Operations Management, MIT Sloan School of Management

 

Zeynep  Ton Zeynep Ton is Professor of the Practice, Operations Management at the MIT Sloan School of Management.

Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.

Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.

Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.


Faculty Media

  • The Jobs America Needs to Support Workers and the Economy

    What makes some jobs bad – and how could our economy invest in better jobs?


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  • Working Wonders

    Offering good jobs doesn’t have to come at the expense of high profits, argues Sloan professor Zeynep Ton. Indeed, one leads to the other.


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  • How Can’t-Close Retailers Are Keeping Workers Safe

    Some of the practices of good jobs companies that can be adopted to keep customers and employees safe during Covid-19 are discussed.


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  • Inspiration, Empowerment — And Even Better Wages at Sam’s Club

    Zeynep Ton interviews Walmart U.S. CEO John Furner during the National Retail Federation 2020 conference.


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  • Why So Many CEOs Don’t Realize They’ve Got a Bad Jobs Problem

    Zeynep Ton's extensive experience with top executives has shown that many genuinely believe they are doing everything they can for their frontline workers and therefore don’t have a bad jobs...


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  • Good-Paying Jobs Are Good for Business—And This MIT Professor Has the Receipts

    Zeynep Ton believes good jobs start with meeting a worker’s physical needs and then move to making them more meaningful and fulfilling.


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  • Service Jobs Should Be — and Can Be — Middle-Class Jobs

    What almost no one talks about is how we can improve the low-wage jobs — mostly in the service sector — that already exist. Even enlightened business and thought leaders often view these jobs only...


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  • 'The Good Jobs Strategy' and Precarious Faculty Employment

    Inside Higher Ed review's Zeynep Ton's book, The Good Jobs Strategy, and asks "Might this book force us to question the economic logic behind the shift away from prioritizing the creation of tenure...


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  • The Financial Case for Good Retail Jobs

    Research from Zeynep Ton discusses how the retail industry can quantify both the true costs of operational mediocrity and the potential financial gains of building a better system.


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  • The 'High-Road' Approach to Worker Compensation

    Compensation is more than just a good wage and benefits — employees need to be empowered to innovate and add value to their companies.


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Contact Information

Office: E62-590
Phone: (617) 715-4838
Fax:
Email: zton@mit.edu
Website:
Support Staff
Name: Tyler Morse
Phone: 617-253-2656