MIT Sloan Professor Duncan Simester discusses the customer evaluation process of products and services, as well the role of branding in the consumer decision process, and how customers make...
A recent study by MIT Sloan Professor Duncan Simester and Eric T. Anderson of Kellogg School of Management of Northwestern University, found that approximately 5% of product reviews on a large...
The fashion and luxury industry is facing historic disruption as a result of big data, digitalization, and social media. Success in this industry now requires new strategies and adaptable,...
A host of economic and social science research suggests that consumers tend to spend more using plastic than they ever would with actual cash.
Many innovative new products don’t succeed in the marketplace. One common reason: Companies don’t focus enough on understanding how customers evaluate products and make purchase decisions.
Study shows some consumers have an unerring knack for buying unpopular products.
Making marketing decisions based on an analysis of Big Data can be risky if not done properly, because data seldom reveal the causal links between correlated events.
“Why do managers spend so little time thinking?” asks Duncan Simester, NTU Professor of Marketing at MIT Sloan. “The problem is a relentless focus on execution."
Article about Yelp, a website that allows users to rate and review all kinds of service businesses, from restaurants to moving companies to churches.
How do you know what's a true complaint (or compliment), and what's a business to do about fake reviews?
Understanding the Customer Decision Process: Why Good Products Fail
Learn how customers evaluate whether a product or service creates value.
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