Jeanne Ross

Principal Research Scientist


Jeanne Ross

Jeanne W. Ross conducts academic research that targets the challenges of senior level executives at CISR's one hundred global sponsor companies. She studies how firms define visions in light of the capabilities that new digital technologies are creating. She is a recognized expert on how companies design themselves—their platforms, data, processes, and roles and governance—to deliver on those visions. Her work has appeared in major practitioner and academic journals, including MIT Sloan Management ReviewHarvard Business ReviewThe Wall Street JournalMISQ ExecutiveMIS Quarterly, the Journal of Management Information Systems, IBM Systems Journal, and CIO Magazine.

She is currently co-authoring her fourth book, Designed for Digital, which will be published by MIT Press in 2019. Her 2006 book, Enterprise Architecture as Strategy: Creating a Foundation for Business Execution has received accolades from both academic and management sources for its ground-breaking impact on enterprise architecture practice in companiesShe has served on the faculty of customized courses for a number of major corporations, including CEMEX, ANZ, Westpac, Volkswagen, IBM, PepsiCo, and McKinsey.

Faculty Media

  • 5 Building Blocks of Digital Transformation

    Companies are under pressure to transform into digital businesses. Research from Jeanne Ross offers a road map for tackling massive organizational change.

  • MIT Sloan Researcher Jeanne Ross Talks IT Strategy, Adaptability

    Interview with Jeanne Ross.

  • Digital vs. Digitized: Why CIOs Must Help Companies Do Both

    Successful companies in the digital economy will be both digital – to provide customer value – and digitized – to provide scale and efficiency. Here’s how CIOs can tackle these dual challenges.

  • Goal Setting: MIT Study Challenges Ideas On How To Set Goals At Work

    Jeanne Ross discusses how Introducing ambiguity, and opportunity for failure, is actually a way to embrace new learning - and accelerate results.

  • Why Hypotheses Beat Goals

    Jeanne Ross discusses the importance of hypothesis generation, over goals, to create the agile, evidence-based, learning culture your business needs to succeed in a digital economy.

  • Act Like a Startup

    Research at MIT CISR suggests that acting like a startup is a smart approach to a digital transformation. But what, exactly, does it mean to act like a startup? Jeanne Ross explains.

  • Goodbye Structure; Hello Accountability

    Leaders will be able to operate as true digital leaders only when they shake their reliance on structure as the primary tool of organizational design and instead start assigning accountabilities in...

  • Let Your Digital Strategy Emerge

    Digital strategies must tackle two questions that are shrouded in uncertainty: What can data and digital technologies do to help us solve customer problems? What solutions will customers find...

  • [Innovation@Work Blog] New Research Shows Integrated Solutions are Key to Digital Transformation

    Digital disruption is rapidly changing the entire competitive landscape for companies, prompting them to learn how to apply new technology and organizational capabilities.

  • [Innovation@Work Blog] Digital Strategy: One Company's Approach to Digitized Solutions

    Ross' webinar included a second example of a company that opted for developing digitized solutions to create disruption in the marketplace: the Schindler Group.


Contact Information

Office: E94-1551
Phone: 617-253-9461
Fax: 617-253-4424
Support Staff
Name: Amber Franey
Phone: 617-324-7546

Teaches In

Advanced Management Program Jan 7-Feb 6, 2020 | May 26-Jun 25, 2020

Revitalizing Your Digital Business Model Sep 24-25, 2019 | Apr 14-15, 2020 | Oct 13-14, 2020

Machine Learning: Implementation in Business (self-paced online) Sep 18-Nov 5, 2019 | Oct 30-Dec 17, 2019 | Jan 29-Mar 17, 2020 | Mar 18-May 5, 2020 | May 13-Jun 30, 2020 | Jul 1-Aug 18, 2020 | Sep 2-Oct 20, 2020 | Oct 28-Dec 15, 2020

Digital Disruption: Transforming Your Company for the Digital Economy

Not all businesses are born digital. In her recent webinar, Jeanne Ross presents research to help you define a digital strategy that is responsive to changing customer demands, new technology capabilities, and organizational learning.