Jeanne Ross

Principal Research Scientist


Jeanne Ross

Jeanne W. Ross directs and conducts academic research that targets the challenges of senior level executives at CISR's more than eighty global sponsor companies. She studies how firms develop competitive advantage through the implementation and reuse of digitized platforms. Her work has appeared in major practitioner and academic journals, including Sloan Management Review, Harvard Business Review, the Wall Street Journal, MISQ Executive, MIS Quarterly, the Journal of Management Information Systems, IBM Systems Journal, and CIO Magazine.


She is coauthor of three books: IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Enterprise Architecture as Strategy: Creating a Foundation for Business Execution through Harvard Business School Press, and IT Savvy: What Top Executives Must Know to Go from Pain to Gain. She has served on the faculty of customized courses for a number of major corporations, including PepsiCo, McKinsey, General Electric, TRW, Pfizer, News Corporation, Commonwealth Bank of Australia, IBM, and Credit Suisse. She regularly appears as a speaker at major conferences for IT executives.


Ross earned a BA at the University of Illinois, an MBA from The Wharton School at the University of Pennsylvania, and a PhD in Management Information Systems from the University of Wisconsin-Milwaukee. She is a founding senior editor and former editor in chief of MIS Quarterly Executive.

Faculty Media

  • [Innovation@Work Blog] New Research Shows Integrated Solutions are Key to Digital Transformation

    Digital disruption is rapidly changing the entire competitive landscape for companies, prompting them to learn how to apply new technology and organizational capabilities.

  • [Innovation@Work Blog] Digital Strategy: One Company's Approach to Digitized Solutions

    Ross' webinar included a second example of a company that opted for developing digitized solutions to create disruption in the marketplace: the Schindler Group.

  • [Innovation@Work Blog] Responding to Disruption with Digital Strategy

    As defined by Jeanne Ross, digital strategy "is an integrated business strategy inspired by the capabilities of powerful, readily accessible technologies and responsive to constantly changing...

  • [Webinar] Digital Disruption: Transforming Your Company for the Digital Economy with Jeanne Ross

    Not all businesses are born digital. If your company needs to articulate and implement a forward-thinking digital strategy, listen to this webinar with MIT Sloan's Jeane Ross.

  • The Problem with Product Proliferation

    Royal Philips, the Netherlands’ most valuable brand, has long been a leader in product innovation. But in the first 10 years of the new millennium, the company’s revenue plunged 40%. What went...

  • 2017 MIT CIO Symposium in Photos

    Sessions at the event explored everything from machine learning and internet of things (IoT) to business leadership and talent management -- and the SearchCIO team was there to cover it all.

  • Why Digital Transformations Are Hard

    When a company decides to change its IT infrastructure, it can be a headache for everybody. Jobs from the executive suite to the assembly line can be affected. And it can be difficult getting all...

  • Why Can’t We Have More Than One Digital Strategy?

    In “How to Develop a Great Digital Strategy,” an article published in the winter 2017 issue of MIT Sloan Management Review, authors Jeanne W. Ross, Ina M. Sebastian, and Cynthia M. Beath wrote...

  • How to Monetize Your Data

    These days, most companies are awash in data. But figuring out how to derive a profit from the data deluge can help distinguish your company in the marketplace.

  • Opinion Seeing Past the Hype Around Cognitive Computing

    Given the hype around artificial intelligence, you might be worried that you’re missing the boat if you haven’t yet invested in cognitive computing applications in your business. Don’t panic!


Contact Information

Office: E94-1551
Phone: 617-253-9461
Fax: 617-253-4424
Support Staff
Name: Amber Franey
Phone: 617-324-7546

Teaches In

Essential IT for Non-IT Executives Apr 5-6, 2018 | Oct 30-31, 2018

Advanced Management Program May 29-Jun 28, 2018

Revitalizing Your Digital Business Model Mar 29-30, 2018 | Sep 25-26, 2018

Digital Disruption: Transforming Your Company for the Digital Economy

Not all businesses are born digital. In her recent webinar, Jeanne Ross presents research to help you define a digital strategy that is responsive to changing customer demands, new technology capabilities, and organizational learning.