Don Kieffer

Senior Lecturer, Operations Management


Don Kieffer Donald Kieffer is a Senior Lecturer in Operations Management at MIT.

Kieffer started working in factories at the age of 17 as piece-worker on a metal lathe. He later spent 15 years at Harley-Davidson where he led the Twin Cam 88 engine project and became Vice President of Manufacturing Excellence, responsible for both engine manufacturing and improvement across the company. He was also Senior Vice President of Operations for a multinational corporation, responsible for 5,000 people globally in manufacturing, engineering, supply chain, quality, and logistics. He works globally with a focus on knowledge, creative, and executive work.

He has been Managing Partner at his consulting company, ShiftGear Work Design, since 2007 and holds a BS in Electrical Engineering from the University of Pittsburgh.

Faculty Media

  • The Most Underrated Skill in Management

    There are few management skills more powerful than the discipline of clearly articulating the problem you seek to solve before jumping into action.

  • Let’s Get Visual: Visual Management and Dynamic Work Design

    Visual management is a key part of the Dynamic Work Design toolkit and absolutely critical to creating an effective Dynamic Management System.

  • Using Dynamic Work Design to Help Cure Cancer

    Speeding the Search for a Cure: Using Dynamic Work Design to Improve Genetic Sequencing


Contact Information

Phone: 414-721-1299
Support Staff

Teaches In

Implementing Improvement Strategies: Dynamic Work Design Oct 31-Nov 1, 2017 | Apr 3-4, 2018 | Jun 14-15, 2018 | Nov 1-2, 2018

Business Process Design for Strategic Management (self-paced online) Oct 2-Nov 24, 2017 | Nov 27, 2017-Jan 19, 2018