Donald Kieffer is a Senior Lecturer in Operations Management at MIT Sloan.
Kieffer started working in factories at the age of 17 as piece-worker on a metal lathe. He later spent 15 years at Harley-Davidson where he led the Twin Cam 88 engine project and became vice president of manufacturing excellence, responsible for both engine manufacturing and improvement across the company. He was also senior vice president of operations for a multinational corporation, responsible for 5,000 people globally in manufacturing, engineering, supply chain, quality, and logistics. He works globally with a focus on knowledge, creative, and executive work.
He has been managing partner at his consulting company, ShiftGear Work Design, since 2007.
Kieffer holds a BS in Electrical Engineering from the University of Pittsburgh.
“Intellectual work is different. But contrary to the argument that process improvement ‘only works in the factory,’ my experience is that, when properly applied, the concepts and principles...
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Business Process Design for Strategic Management (self-paced online)
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