The art of employee feedback can be a challenging task. Peter Hirst, Associate Dean of Executive Education at MIT Sloan School of Management, shares his best practices for appropriate employee feedback with The Enterprisers Project.
“CIOs and IT leaders have an especially challenging management role when it comes to giving feedback,” Hirst says. “Often, their staff are in their roles and valued because of their technical knowledge and skills. Their people skills may be less honed, and it is all too easy for feedback about their work or performance to be heard as criticism of their technical abilities. That tends to trigger defensive mechanisms and worse, cause people to learn avoidance rather than constructive confrontation.”