This program goes beyond traditional Toyota-style tools and far beyond the factory floor, translating Toyota methods to western cultures and language, and to industries to all kinds. It provides participants with a framework for understanding what drives improvement and how it can be implemented in every function across the organization. It also helps leaders see how these methods can be applied and integrated with major business targets and work streams. It focuses on the thinking behind the tools and methods, allowing improvement to be accomplished in a rapid and natural way. The course helps managers identify the true value-added elements of work and understand the good practices that they already have in place so that they can build on their successes in a principled way rather than forcing a formulaic, programmatic approach. Inspired by extensive research on several leading companies, this program highlights the principles and practices that have enabled several such companies to consistently and significantly outperform their competitors year after year.

Join the MySloanExecEd Community Group for this program to network with past, present, and future participants.

The main purpose of this program is two-fold: one is to help participants understand how continuous improvement strategies, sustained over a long period of time, affect core business metrics and contribute to the success of the organization from bottom-up and top-down perspectives; and the other is how to change the way managers see work and their own roles as leaders in the culture of improvement. This program will enable participants to:

• Understand the principles and approaches that drive improvement; and apply them in all areas in the context of a particular company, thus creating a tangible culture of continuous improvement
• Implement improvement naturally in their everyday work, not from a prescribed list, but from a deep personal understanding of the principles
• Recognize successful improvement initiatives already in place and build on them
• Identify the true value-added aspects of work performed by individual workers and the entire organization
• Ensure that business targets and improvement activities are tightly linked at every level
• Develop inquiry and evidence-based problem solving skills for individuals and for organizations
• Transform managers from controllers to enablers by leveraging the relationship between designing the work well and the engagement of employees that follows
• Generate “pull” from within the organization for new methods of work
• Make results (and problems) visible so that they can be addressed constructively
• Not just remove defects, but learn how to design work correctly from the beginning

The program is intended for executives, senior managers, and leaders from every sector. Managers at any level of responsibility will benefit from this program, but it's the senior leadership that should be able to embrace and champion the principles of improvement for the benefit of the entire organization.

Here are some indicators that this program will be of value:

• An organization's need for improvement is greater than its ability to deliver it.
• Company executives are drowning in data, emails, and meetings, and suffering under the weight of a large number of activities and initiatives, many of which are not focused on the important issues.
• Management behavior doesn’t change much or is actively resistant to improvement.
• Improvement methods are not integrated into all of the company's work beyond that of the improvement department.
• There is lack of clear understanding how improvement methodologies and value-add apply to executives, knowledge workers, and technical and administrative staff in non-factory settings.

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  One of the best sessions I have attended. Despite not coming from an industry or manufacturing background, I found the information to be both fresh and relevant. Don's energetic engagement clearly captured the class and insured the content was delivered in a manner that kept us involved.

  
  
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  Excellente experience sharing program to ALWAYS think ahead and look for ways to improve and keep it simple.

  
  
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  Very impressive and powerful insight and Don Kieffer’s personal experience made it a fantastic 2 day voyage into the process of “Implementing Improvement Strategies: Practical Tools and Methods” The favorite thing discussed and that deeply resonated with me are: “what is the problem you are trying to solve?” it’s a powerful mantra.

  
  
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  There were three instructors in this course: Don Kieffer, Steven Spear, and Nelson Repenning. Mr. Kieffer presented most of the course, which was very practical in approach, and not unexpected given his distinct operational background. The exercises, class participation, and hands on team experiences enhanced and added a level of conceptual retention which would otherwise not been possible. Dr. Spear's talk was also quite clear; however, it might have been more beneficial to have had this lecture right before the presentation from Mr. Kieffer on the application of these efforts, rather than after. Finally, Dr. Repenning provided a significantly valuable contextual talk regarding the reasons why these very successful techniques can fail, and the patterns of behaviour to be avoided if we are to be successful in implementing these techniques in our company efforts. This course far exceeded my expectations on improvement strategies, and is highly recommended for those seeking immediate, highly pragmatic, and clearly articulated mechanisms to improve the operations in their organizations.

  
  
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  Because of the length of the program and the diverse audience background, the interaction and participation was limited. From a benchmark perspective on methodologies, i found it very valuable. If i didn't know about Lean and tools, there will be more doubts, in some instances seemed to me like a sales session. Great intevention on the Systems Dynamics concepts and Capability Paradox.