Technology, Operations, and Value Chain Management

Developing a Leading Edge Operations Strategy

Dates: Apr 08-09, 2014| Jun 17-18, 2014| Nov 04-05, 2014

Certificate Track: Technology, Operations, and Value Chain Management

Participant Ratings


| 4.4


| 4.1


| 4.2


| 4.1

Enterprises are becoming increasingly global, with supply chains, manufacturing, and service delivery processes spanning oceans and continents, cultures and timezones, geographies and geopolitical situations. To navigate this more complex world filled with new and different kinds of risk, senior managers need to know how to plan the most efficient use of material, people, and processes; how to manage more complicated global networks; how to optimize service and quality levels of performance; and how to minimize risks yet maintain required capacities. This program will draw on real issues confronting manufacturing and service companies today, providing strategic frameworks to enable executives to make smart choices so their companies can deliver the products and services they are committed to providing their customers.

Follow Faculty Director, Charles Fine, on Twitter at!/clockspd.

Join the MySloanExecEd Community Group for this program to network with past, present, and future participants.

Many participants attend this program along with Supply Chain Strategy and Management.

In this program, senior managers will learn new approaches to operations strategy that were developed at MIT and based on best-practice research conducted among the world's leading service and manufacturing companies. Participants will gain an analytic view of operations and strategic insights into:

  • Vertical integration and the factors that affect strategic decisions
  • Process design and process engineering
  • Integration of people systems with technical systems
  • Global facility network strategies and the future of supply chain management
  • Strategic implications of process technologies
  • Capacity and risk management, including capacity factors, supply and demand management
  • Outsourcing, supplier power, and trends in supplier management

This program is best suited for senior managers from manufacturing and service industries who are responsible for developing and executing operations strategy, including:

  • COOs
  • Strategic planners
  • VPs of business strategy, operations, supply chain management, services, and product development; Operations general managers
  • Senior project and program executives

07:45 AM - 08:30 AMRegistration and Continental Breakfast
08:30 AM - 10:00 AMIntroduction and Expectations; Principles of Manufacturing and Operations Strategies
10:15 AM - 12:00 PMCase Study in Strategy and Innovation: McDonalds
12:00 PM - 01:00 PMLuncheon
01:00 PM - 04:30 PMCase Study in Implementation: Zara; Case Study in Global Strategic Sourcing: Boeing 787
04:30 PM - 05:30 PMReception
07:45 AM - 08:30 AMContinental Breakfast
08:30 AM - 12:00 PMProcess-Driven Organization; Case Study: Intermountain Health Care
12:00 PM - 01:00 PMLuncheon
01:00 PM - 04:30 PMCase Study in Service Strategy: Southwest Airlines; Case Study in Supply Chain Remediation; Taiwan Tractor
04:30 PM - 05:00 PMAdjournment

    It was my first class and totally got me into the learning mood. The consequence is that I registered all other courses for ACE Certificate Program. :)

    This program contains a lot of perspectives about the strategic operation management. Each professor has a specialized knowledge about human resource operation, finance operation, production management. This helped me to understand the successful and unsuccessful strategies of companies around the world deeply. I'm working at Japanese manufacturing company, and disciplined improvement is done everyday. But after attending this program, I could understand the operational difference between Japanese companies and overseas companies. The operation management is very important, and I'll implement the techniques into my work.

    Program added significant amount of value added information for better developing my continuous improvment implementation strategy.

    Excellent program!

    This is my first life course the experience was great. I enjoyed this course but some of the information were very generic. Time could have been managed better. Slides made available after the course which wasn't a good thing to do. But overall I would say it was very good.