Jeanne Ross

Research Director and Principal Research Scientist


Jeanne Ross Jeanne W. Ross directs and conducts academic research that targets the challenges of senior level executives at CISR's more than eighty global sponsor companies. She studies how firms develop competitive advantage through the implementation and reuse of digitized platforms. Her work has appeared in major practitioner and academic journals, including Sloan Management Review, Harvard Business Review, the Wall Street Journal, MISQ Executive, MIS Quarterly, the Journal of Management Information Systems, IBM Systems Journal, and CIO Magazine.

She is coauthor of three books: IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Enterprise Architecture as Strategy: Creating a Foundation for Business Execution through Harvard Business School Press, and IT Savvy: What Top Executives Must Know to Go from Pain to Gain. She has served on the faculty of customized courses for a number of major corporations, including PepsiCo, McKinsey, General Electric, TRW, Pfizer, News Corporation, Commonwealth Bank of Australia, IBM, and Credit Suisse. She regularly appears as a speaker at major conferences for IT executives.

Ross earned a BA at the University of Illinois, an MBA from The Wharton School at the University of Pennsylvania, and a PhD in Management Information Systems from the University of Wisconsin-Milwaukee. She is a founding senior editor and former editor in chief of MIS Quarterly Executive.

Faculty Media

  • The Importance of Data in Digital Disruption

    Business has changed. Today, almost every CEO is talking about the potential of an Uber or Airbnb disrupting their business. Disruptors win because they put data at their core. How can you remain...

  • [Innovation@Work Blog] Digital Strategy: One Company's Approach to Digitized Solutions

    Ross' webinar included a second example of a company that opted for developing digitized solutions to create disruption in the marketplace: the Schindler Group.

  • [Innovation@Work Blog] Responding to Disruption with Digital Strategy

    As defined by Jeanne Ross, digital strategy "is an integrated business strategy inspired by the capabilities of powerful, readily accessible technologies and responsive to constantly changing...

  • [Webinar] Digital Disruption: Transforming Your Company for the Digital Economy with Jeanne Ross

    Not all businesses are born digital. If your company needs to articulate and implement a forward-thinking digital strategy, listen to this webinar with MIT Sloan's Jeane Ross.

  • Digital Transformation Means Re-Imagining The Business Model

    In reality, the core supporting your business should never be considered legacy – it is the foundation upon which an organization operates.

  • Shaping IT Demand With an All-New Approach: Scaling Back

    There’s a compelling correlation between top-performing companies and their willingness to forego nice-to-have IT projects in favor of those with the biggest impact on business transformation.

  • Don’t Satisfy Demand for IT Services—Shape It Instead

    MIT Sloan expert Jeanne Ross advises moving beyond traditional practices to optimize your IT investment portfolio.

  • Why Smart Companies are Embracing Shadow IT

    Companies have no end of opportunities when it comes to spending their technology dollars.

  • The Long-Tail Strategy for IT Outsourcing

    IT outsourcing used to be driven by cost savings. Today, it’s also driven by a need for innovation — and some leading companies are reinventing their supplier portfolios to achieve that goal.

  • Why You Don’t Need an IT Expert on Your Board

    So if straight IT skills are not the answer, what kind of background should businesses be looking to add to their boardroom?


Contact Information

Office: E94-1551
Phone: 617-253-9461
Fax: 617-253-4424
Support Staff
Name: Ilknur Yenidede Kozcaz
Phone: 617-324-4542

Digital Disruption: Transforming Your Company for the Digital Economy

Not all businesses are born digital. In her recent webinar, Jeanne Ross presents research to help you define a digital strategy that is responsive to changing customer demands, new technology capabilities, and organizational learning.