Jeanne Ross

Director and Principal Research Scientist
Center for Information Systems Research (CISR)
MIT Sloan School of Management


Jeanne RossJeanne W. Ross directs and conducts academic research that targets the challenges of senior level executives at CISR's more than eighty global sponsor companies. She studies how firms develop competitive advantage through the implementation and reuse of digitized platforms. Her work has appeared in major practitioner and academic journals, including Sloan Management Review, Harvard Business Review, the Wall Street Journal, MISQ Executive, MIS Quarterly, the Journal of Management Information Systems, IBM Systems Journal, and CIO Magazine.

She is coauthor of three books: IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Enterprise Architecture as Strategy: Creating a Foundation for Business Execution through Harvard Business School Press, and IT Savvy: What Top Executives Must Know to Go from Pain to Gain. She has served on the faculty of customized courses for a number of major corporations, including PepsiCo, McKinsey, General Electric, TRW, Pfizer, News Corporation, Commonwealth Bank of Australia, IBM, and Credit Suisse. She regularly appears as a speaker at major conferences for IT executives.

Jeanne earned a BA at the University of Illinois, an MBA from The Wharton School at the University of Pennsylvania, and a PhD in Management Information Systems from the University of Wisconsin-Milwaukee. She is a founding senior editor and former editor in chief of MIS Quarterly Executive.

Faculty Media

  • Why Are CIOs and Their Enterprise Architects Waiting for a Forest Fire?

    As Jeanne Ross says, “Individually, the applications may work fine. Together they may hinder “companies’ efforts to coordinate customer, supplier, and employee processes.”

  • For CIOs Invested in Digital Transformation, Think Platform

    Digital transformation is full of unknowns, but having a platform to enable transformation isn't one of them. MIT's Jeanne Ross explains in this Q&A.

  • Why Platforms Enable Transformation; Experts Talk Windows 10 Privacy

    There are many factors to consider when undergoing a digital transformation: Having a platform to support that transformation is one of them. Senior news writer Nicole Laskowski sat down with MIT's...

  • Five Digital Disruptors Talk Successes and Strategies

    Here is how five IT leaders are making digital disruption happen.

  • Demand Shaping vs. Demand Management: Making IT Count in the Digital Era

    Jeanne W. Ross, director of MIT's Center for Information Systems Research (CISR), puts the onus on enterprise IT leadership.

  • MIT's Ross on How Enterprise Architecture and IT More Than Ever Lead to Business Transformation

    If you have all the money in the world, you're not forced to make tough decisions. Architecture is all about making tough decisions, understanding your tradeoffs, and recognizing that you're going...

  • The Technology Trap: The Right Questions to Ask Before Making an IT Investment

    CFOs in charge of overseeing IT investment strategies now have a new name to describe their responsibilities: technology evangelist.

  • Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t)

    In a recent MIT CISR poll, 42% of our respondents said they expected to gain competitive advantage from social, mobile, analytics, cloud, and internet of things (SMACIT) technologies. But guess...

  • Still Giving Staff the Mushroom Treatment? You're Not Helping Them—Or Your Business

    Businesses that hoard information in their head office and keep staff in the dark on important metrics risk falling behind their competitors, according to MIT business guru Jeanne Ross. Companies...

  • Empower Your Employees with Data: A Q&A with Jeanne Ross

    Most Millennials in today's workforce say they’re overwhelmed by technology. The influx of digital improvements they encounter every day—from a new app or Intranet feature to new ways to...


Contact Information

Office: NE20-336
Phone: 617-253-9461
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Teaches In

Essential IT for Non-IT Executives Nov 17-18, 2015 | Apr 14-15, 2016

Revitalizing Your Digital Business Model Oct 13-14, 2015 | Apr 7-8, 2016