Jeanne Ross

Director and Principal Research Scientist
Center for Information Systems Research (CISR)
MIT Sloan School of Management


Jeanne RossJeanne W. Ross directs and conducts academic research that targets the challenges of senior level executives at CISR's more than eighty global sponsor companies. She studies how firms develop competitive advantage through the implementation and reuse of digitized platforms. Her work has appeared in major practitioner and academic journals, including Sloan Management Review, Harvard Business Review, the Wall Street Journal, MISQ Executive, MIS Quarterly, the Journal of Management Information Systems, IBM Systems Journal, and CIO Magazine.

She is coauthor of three books: IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Enterprise Architecture as Strategy: Creating a Foundation for Business Execution through Harvard Business School Press, and IT Savvy: What Top Executives Must Know to Go from Pain to Gain. She has served on the faculty of customized courses for a number of major corporations, including PepsiCo, McKinsey, General Electric, TRW, Pfizer, News Corporation, Commonwealth Bank of Australia, IBM, and Credit Suisse. She regularly appears as a speaker at major conferences for IT executives.

Jeanne earned a BA at the University of Illinois, an MBA from The Wharton School at the University of Pennsylvania, and a PhD in Management Information Systems from the University of Wisconsin-Milwaukee. She is a founding senior editor and former editor in chief of MIS Quarterly Executive.

Faculty Media

  • Demand Shaping vs. Demand Management: Making IT Count in the Digital Era

    Jeanne W. Ross, director of MIT's Center for Information Systems Research (CISR), puts the onus on enterprise IT leadership.

  • MIT's Ross on How Enterprise Architecture and IT More Than Ever Lead to Business Transformation

    If you have all the money in the world, you're not forced to make tough decisions. Architecture is all about making tough decisions, understanding your tradeoffs, and recognizing that you're going...

  • The Technology Trap: The Right Questions to Ask Before Making an IT Investment

    CFOs in charge of overseeing IT investment strategies now have a new name to describe their responsibilities: technology evangelist.

  • Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t)

    In a recent MIT CISR poll, 42% of our respondents said they expected to gain competitive advantage from social, mobile, analytics, cloud, and internet of things (SMACIT) technologies. But guess...

  • Still Giving Staff the Mushroom Treatment? You're Not Helping Them—Or Your Business

    Businesses that hoard information in their head office and keep staff in the dark on important metrics risk falling behind their competitors, according to MIT business guru Jeanne Ross. Companies...

  • Empower Your Employees with Data: A Q&A with Jeanne Ross

    Most Millennials in today's workforce say they’re overwhelmed by technology. The influx of digital improvements they encounter every day—from a new app or Intranet feature to new ways to...

  • Learn More About the Center for Information Systems Research (CISR)

    The MIT Center for Information Systems Research (CISR) conducts field-based research on issues related to the management and use of information technology (IT) in complex organizations. Established...

  • How to Revitalize Your Digital Business Model

    Why on earth do we need another thing with model at the end of it? asked Martin Mocker, a research scientist at MIT Sloan School of Managements Center for Information Systems Research (CISR). A...

  • Embrace the Inevitable: Six Imperatives to Prepare Your Company for Cloud Computing

    The business benefits and managerial challenges associated with cloud computing have been the subject of extensive debate and controversy. Based on a comprehensive study of adoption at forty-six...

  • The Role of the CIO: Same As It Ever Was

    In a 1999 paper titled The Evolving Role of the CIO, authors Jeanne W. Ross and David F. Feeny of the MIT Sloan School of Managements Center for Information Systems Research describe the role of...


Contact Information

Office: NE20-336
Phone: 617-253-9461
Support Staff
Name: Kate Moloney

Teaches In

Essential IT for Non-IT Executives Nov 17-18, 2015 | Apr 14-15, 2016

Revitalizing Your Digital Business Model Oct 13-14, 2015 | Apr 7-8, 2016