Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.
Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.
Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.
Referencing research from her popular book, "The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits," Professor Ton examines how organizations can...
Ton argued that bad jobs—such as many low-paying positions in retail—contribute to a bad economy. “The problem is not that there aren’t enough jobs; the problem is that too many jobs are simply bad...
The signs held by recent striking fast food employees say, “We are worth more.” They are, in fact, right. Retail employees are worth more, and paying them more can result in higher profits.
MIT Sloan's world-renowned faculty are experts in a vast number of subjects. Catch up on their latest research and breakthrough concepts in these books, authored or edited by the faculty themselves.
Why do companies frequently use layoffs as an easy cost-cutting measure? And what are the real costs of doing so?
How better jobs lead to engaged employees, happier customers, stronger corporate performance and satisfied investors.
Work currently does not work for millions of Americans. Nearly 11.5 million people.
Zeynep Ton took part in a live conversation on how operational excellence enables companies to offer low prices to customers while ensuring good jobs for their employees and superior results for...
"HEB, Costco, Trader Joe's, and QuikTrip all made Glassdoor's 2017 “Best Places to Work: Employees' Choice” list, released in early December...What is it about their cultures that makes them such...
Can the answer to what ails the global economy be found in the people in blue vests at your neighborhood Walmart?
Developing a Leading Edge Operations Strategy
Strategies for Sustainable Business
The Good Jobs Strategy: Delivering Superior Value to Customers, Shareholders, and Employees
The Good Jobs Strategy: Why Good Jobs Are Good For Business
Understand how organizations can manage their operations so that both the employer and the employee win.
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