Zeynep Ton

Adjunct Associate Professor of Operations Management


Zeynep  Ton Zeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management.

Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.

Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.

Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.

Faculty Media

  • [Innovation@Work Webinar] Why Good Jobs Are Good for Businesses

    Referencing research from her popular book, "The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits," Professor Ton examines how organizations can...

  • [Innovation@Work Blog] The "Good Jobs Strategy"

    Ton argued that bad jobs—such as many low-paying positions in retail—contribute to a bad economy. “The problem is not that there aren’t enough jobs; the problem is that too many jobs are simply bad...

  • [Innovation@Work Blog] Happier Employees Sell More Fries

    The signs held by recent striking fast food employees say, “We are worth more.” They are, in fact, right. Retail employees are worth more, and paying them more can result in higher profits.

  • [Innovation@Work Blog] Books by MIT Sloan Executive Education Faculty

    MIT Sloan's world-renowned faculty are experts in a vast number of subjects. Catch up on their latest research and breakthrough concepts in these books, authored or edited by the faculty themselves.

  • [Innovation@Work Blog] The Real Costs of Layoffs

    Why do companies frequently use layoffs as an easy cost-cutting measure? And what are the real costs of doing so?

  • The Business Case for Good Jobs

    Zeynep Ton took part in a live conversation on how operational excellence enables companies to offer low prices to customers while ensuring good jobs for their employees and superior results for...

  • How 4 Retailers Became “Best Places to Work”

    "HEB, Costco, Trader Joe's, and QuikTrip all made Glassdoor's 2017 “Best Places to Work: Employees' Choice” list, released in early December...What is it about their cultures that makes them such...

  • How Did Walmart Get Cleaner Stores and Higher Sales? It Paid Its People More

    Can the answer to what ails the global economy be found in the people in blue vests at your neighborhood Walmart?

  • How Low-Paying Retailers Can Adapt to Higher Minimum Wages

    Fifteen states have increased their minimum wage this year, with more on the way. In Seattle, for example, large employers will have to pay a $15 minimum wage by January 2017.

  • MIT Sloan Expert Series: The Business Case for Good Jobs

    Zeynep Ton, MIT Sloan Professor and author of The Good Jobs Strategy, took part in a live conversation on how operational excellence enables companies to offer low prices to customers while...


Contact Information

Office: E62-590
Phone: (617) 715-4838
Email: zton@mit.edu
Support Staff
Name: Tyler Morse
Phone: 617-253-2656

The Good Jobs Strategy: Why Good Jobs Are Good For Business
Understand how organizations can manage their operations so that both the employer and the employee win.