Zeynep Ton

Adjunct Associate Professor of Operations Management


Zeynep  TonZeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management.

Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.

Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.

Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.

Faculty Media

  • On CNN's GPS: Why Happier Employees Mean Higher Profits

    Zeynep Ton explains a counter-intuitive job strategy: invest in workers to help company profits.

  • The Four Commandments of the Good-Jobs Strategy

    But a few apostate companies have strayed from that decree by offering decent wages, good benefits and predictable work schedules. Shockingly, the wayward are prospering.

  • Tedx Cambridge: Zeynep Ton video

    MIT Sloan School of Management Professor Zeynep Ton draws on a decade of research to challenge whether there really is a tradeoff between offering low prices and paying low wages.

  • Free Live Webinar! The Good Jobs Strategy: Why Good Jobs Are Good for Businesses with Zeynep Ton

    Thursday, June 26, 2014 1:00 p.m. (EDT) Professor Ton will examine how organizations can design and manage their operations in a way that everyone--employees, customers, and investors--wins....

  • Want Engaged Employees? It’s Easy—Pay Them

    “What’s so evident is that it’s hard for these people to take care of their customers and do their jobs effectively when they’re thinking about whether they’re going to be able to put food on the...

  • The Good Jobs Strategy

    A 40-year-old adjunct associate professor at the Sloan School of Management at M.I.T., Ton brought one of the most radical, and yet one of the most sensible, ideas to Aspen this year.

  • Startup Banks $15M in Quest to be 'Best Employer'

    Call it the anti-Uber model. Office cleaning startup Managed by Q is taking a different approach to the service economy.

  • Drilling Deeper in Corporate Pay

    Asset owners and other institutional shareholders face a new corporate governance issue to wrestle with as a result of a proposed Securities and Exchange Commission rule dealing with corporate...

  • Escalating Demands at Work Hurt Employees and Companies

    Zeynep Ton shared her fascinating research into high-performing retailers. The single most important factor, she concluded counterintuitively, was “slack.”

  • Shake Shack Will Be A Fast-Food Role Model - If It Doesn't Lose Its Way

    In the Huffington Post article, MIT Sloan's Zeynep Ton notes that there are a handful of public companies in low-wage sectors that still manage to pay above the industry average.


Contact Information

Office: E62-590
Phone: (617) 715-4838
Email: zton@mit.edu
Support Staff
Name: Tyler Morse
Phone: 617-253-2656

Teaches In

The Good Jobs Strategy: Why Good Jobs Are Good For Business
Understand how organizations can manage their operations so that both the employer and the employee win.