Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.
Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.
Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.
Zeynep Ton explains a counter-intuitive job strategy: invest in workers to help company profits.
But a few apostate companies have strayed from that decree by offering decent wages, good benefits and predictable work schedules. Shockingly, the wayward are prospering.
MIT Sloan School of Management Professor Zeynep Ton draws on a decade of research to challenge whether there really is a tradeoff between offering low prices and paying low wages.
Thursday, June 26, 2014 1:00 p.m. (EDT) Professor Ton will examine how organizations can design and manage their operations in a way that everyone--employees, customers, and investors--wins....
“What’s so evident is that it’s hard for these people to take care of their customers and do their jobs effectively when they’re thinking about whether they’re going to be able to put food on the...
A 40-year-old adjunct associate professor at the Sloan School of Management at M.I.T., Ton brought one of the most radical, and yet one of the most sensible, ideas to Aspen this year.
Call it the anti-Uber model. Office cleaning startup Managed by Q is taking a different approach to the service economy.
Asset owners and other institutional shareholders face a new corporate governance issue to wrestle with as a result of a proposed Securities and Exchange Commission rule dealing with corporate...
Zeynep Ton shared her fascinating research into high-performing retailers. The single most important factor, she concluded counterintuitively, was “slack.”
In the Huffington Post article, MIT Sloan's Zeynep Ton notes that there are a handful of public companies in low-wage sectors that still manage to pay above the industry average.
The Good Jobs Strategy: Why Good Jobs Are Good For Business
Understand how organizations can manage their operations so that both the employer and the employee win.
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