MIT Sloan
Executive Education Faculty
Zeynep Ton
Adjunct Associate Professor of Operations Management
Zeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management.
Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains...
Read More»Zeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management.
Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.
Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.
Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University. Close«
Group(s):
Operations Management
Faculty's Contact InformationCollapse [-]
Contact Information:
Office: E62-590
Tel: (617) 715-4838
Fax:
Email: zton@mit.edu
Support Staff:
Name: Christine Maglio
Tel: (617) 253-6603
Email: cmaglio@mit.edu
Faculty's ContentCollapse [-]
Highest-Paying Retail Jobs: These Employers Put Workers First
Zeynep Ton, a professor at MIT's Sloan School of Management, says retailers who cut staff to cut costs are succumbing to what she calls a vicious... more
QuikTrip Lauded for Treating Employees 'Royally'
Cutting costs and reducing employees' hours may be a fast and easy way to manage expenses. However, a recent ABC News report found that customer... more
It Pays to Pay Your Workers Well: Ton
March 27 (Bloomberg) -- Zeynep Ton, from the MIT Sloan School of Management, discusses companies that pay their workers better than their competitors... more
Programs Taught By This Faculty
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Technology, Operations, and Value Chain Management
Developing a Leading Edge Operations Strategy
June 18-19, 2013
November 05-06, 2013
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Strategy and Innovation
Strategies for Sustainable Business
October 15-17, 2013
Our Programs
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Technology, Operations, and Value Chain Management
Managing Complex Technical Projects
June 05-06, 2013 | November 05-06, 2013
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Management and Leadership
Strategic Marketing for the Technical Executive
June 13-14, 2013 | November 14-15, 2013
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Strategy and Innovation
Driving Strategic Innovation: Achieving High Performance Throughout the Value Chain
September 08-13, 2013 | March 23-28, 2014 | September 07-12, 2014
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