Zeynep Ton

Adjunct Associate Professor of Operations Management


Zeynep  TonZeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management.

Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.

Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.

Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.

Faculty Media

  • Startup Banks $15M in Quest to be 'Best Employer'

    Call it the anti-Uber model. Office cleaning startup Managed by Q is taking a different approach to the service economy.

  • Drilling Deeper in Corporate Pay

    Asset owners and other institutional shareholders face a new corporate governance issue to wrestle with as a result of a proposed Securities and Exchange Commission rule dealing with corporate...

  • Escalating Demands at Work Hurt Employees and Companies

    Zeynep Ton shared her fascinating research into high-performing retailers. The single most important factor, she concluded counterintuitively, was “slack.”

  • Shake Shack Will Be A Fast-Food Role Model - If It Doesn't Lose Its Way

    In the Huffington Post article, MIT Sloan's Zeynep Ton notes that there are a handful of public companies in low-wage sectors that still manage to pay above the industry average.

  • The New Yorker: A Fair Day’s Wage

    “Increases in wages do, in fact, pay for themselves," said Zeynep Ton, a business-school professor at MIT and author of The Good Jobs Strategy.

  • Thought Leaders at MIT Sloan Weigh in on Business Trends for 2015

    We asked five MIT thought leaders for their take on forthcoming business trends. Here's what they have to say.

  • The Good Jobs Strategy: Why Good Jobs Are Good for Businesses with Zeynep Ton

    Recorded on Thursday, June 26, 2014 1:00 p.m. (EDT) In this webinar, Professor Ton examines how organizations can design and manage their operations in a way that everyone--employees, customers...

  • Why Companies That Pay Above the Minimum Wage Come Out Ahead

    This article is by Zeynep Ton, an adjunct associate professor of operations management at the MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies...

  • Ikea and the Business Case for a Living Wage

    It seems likely that Ikeas policy has been influenced by the research of Zeynep Ton, MIT professor and author of the recent book The Good Jobs Strategy. Ton noticed something important: through...

  • Who Benefits From A Minimum Wage Raise? Pretty Much Everyone

    Bad jobs cost companies a lot more than they realize, and they find themselves in a vicious cycle, says Zeynep Ton, an adjunct associate professor at MIT Sloan School of Management and former...


Contact Information

Office: E62-590
Phone: (617) 715-4838
Email: zton@mit.edu
Support Staff
Name: Tyler Morse
Phone: 617-253-2656

Teaches In

Developing a Leading Edge Operations Strategy Nov 3-4, 2015 | Jul 19-20, 2016

Strategies for Sustainable Business Oct 26-28, 2015 | Mar 7-9, 2016

The Good Jobs Strategy: Why Good Jobs Are Good For Business
Understand how organizations can manage their operations so that both the employer and the employee win.