Zeynep Ton

Adjunct Associate Professor of Operations Management


Zeynep  TonZeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management.

Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.

Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.

Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.

Faculty Media

  • Shake Shack Will Be A Fast-Food Role Model - If It Doesn't Lose Its Way

    In the Huffington Post article, MIT Sloan's Zeynep Ton notes that there are a handful of public companies in low-wage sectors that still manage to pay above the industry average.

  • The New Yorker: A Fair Day’s Wage

    “Increases in wages do, in fact, pay for themselves," said Zeynep Ton, a business-school professor at MIT and author of The Good Jobs Strategy.

  • Thought Leaders at MIT Sloan Weigh in on Business Trends for 2015

    We asked five MIT thought leaders for their take on forthcoming business trends. Here's what they have to say.

  • The Good Jobs Strategy: Why Good Jobs Are Good for Businesses with Zeynep Ton

    Recorded on Thursday, June 26, 2014 1:00 p.m. (EDT) In this webinar, Professor Ton examines how organizations can design and manage their operations in a way that everyone--employees, customers...

  • Why Companies That Pay Above the Minimum Wage Come Out Ahead

    This article is by Zeynep Ton, an adjunct associate professor of operations management at the MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies...

  • Ikea and the Business Case for a Living Wage

    It seems likely that Ikeas policy has been influenced by the research of Zeynep Ton, MIT professor and author of the recent book The Good Jobs Strategy. Ton noticed something important: through...

  • Who Benefits From A Minimum Wage Raise? Pretty Much Everyone

    Bad jobs cost companies a lot more than they realize, and they find themselves in a vicious cycle, says Zeynep Ton, an adjunct associate professor at MIT Sloan School of Management and former...

  • New Minimum Wage Study Shows Range of Benefits and Who Would Gain

    The debate over raising the minimum wage is heating up in New York and in Congress. A report out by Oxfam America is highlighting benefits the group says would come from an increase to $10.10 an...

  • Reward and be Rewarded: The Lesson from Big Employers from Elite Brands

    How do Costco, Trader Joe's and others pay workers more yet keep costs low and deliver superior returns? The secret is a good jobs strategy

  • How Walmart and McDonald's can raise wages and still boost profits

    Every year as stampede-like crowds storm Walmart (WMT) to score doorbuster deals on Black Friday (or Thanksgiving Day), and this year as fast-food workers have protested low wages in cities across...


Contact Information

Office: E62-590
Phone: (617) 715-4838
Email: zton@mit.edu
Support Staff
Name: Tyler Morse
Phone: 617-253-2656