Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.
Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.
Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.
MIT Sloan's world-renowned faculty are experts in a vast number of subjects. Catch up on their latest research and breakthrough concepts in these books, authored or edited by the faculty themselves.
The signs held by recent striking fast food employees say, “We are worth more.” They are, in fact, right. Retail employees are worth more, and paying them more can result in higher profits.
Ton argued that bad jobs—such as many low-paying positions in retail—contribute to a bad economy. “The problem is not that there aren’t enough jobs; the problem is that too many jobs are simply bad...
Referencing research from her popular book, "The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits," Professor Ton examines how organizations can...
The “good jobs strategy” doesn’t come free, as MIT’s Zeynep Ton shows in a recently published book by that title. High wage rates are what designers and engineers call a forcing function.
Technology and organizational strategies today are bound together in a world striving for performance improvement. It’s hard to dispute that every company has, in a sense, become a technology company.
Most organizations today fall into the same trap: they look at isolated metrics, but fail to see the whole system.
“...Companies have to work both for owners and employees, and for customers,” says MIT Sloan's Thomas Kochan. Zeynep Ton, has found that companies that look out for long-term employees' happiness...
"Doing anything well requires a great operating system and great workers that are motivated and set up for success," said MIT Sloan's Zeynep Ton to WBUR.
Several companies haven't waited for Congress to force their hand. They realized good wages pay off - literally- and took matters into their own hands.
The Good Jobs Strategy: Why Good Jobs Are Good For Business
Understand how organizations can manage their operations so that both the employer and the employee win.
Sign Up for Email Updates on Executive Education Programs