Zeynep Ton


Adjunct Associate Professor of Operations Management

 

Zeynep  Ton Zeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management.

Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.

Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.

Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.


Faculty Media

  • Optimizing Each Part of a Firm Doesn’t Optimize the Whole Firm

    Most organizations today fall into the same trap: they look at isolated metrics, but fail to see the whole system.


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  • How to Succeed in Business by Treating Workers Kindly

    “...Companies have to work both for owners and employees, and for customers,” says MIT Sloan's Thomas Kochan. Zeynep Ton, has found that companies that look out for long-term employees' happiness...


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  • Webinar: Why Good Jobs Are Good for Businesses

    Referencing research from her popular book, "The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits," Professor Ton examines how organizations can...


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  • Innovation@Work Blog: Happier Employees Sell More Fries

    The signs held by recent striking fast food employees say, “We are worth more.” They are, in fact, right. Retail employees are worth more, and paying them more can result in higher profits.


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  • Innovation@Work Blog: The "Good Jobs Strategy"

    Ton argued that bad jobs—such as many low-paying positions in retail—contribute to a bad economy. “The problem is not that there aren’t enough jobs; the problem is that too many jobs are simply bad...


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  • Boston Globe Delivery Backpedaling Could Spell Return To Problematic Service

    "Doing anything well requires a great operating system and great workers that are motivated and set up for success," said MIT Sloan's Zeynep Ton to WBUR.


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  • Leading the Way On Wages

    Several companies haven't waited for Congress to force their hand. They realized good wages pay off - literally- and took matters into their own hands.


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  • Retailing During the Holidays

    Gear and sports retailer REI (Recreational Equipment, Inc.) announced that its 143 stores will be closed the day after Thanksgiving, otherwise known as "Black Friday," a day that many retailers...


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  • The Simple Reason Costco Is Winning and McDonald's Is in Trouble

    The takeaway? While higher wages and better employee treatment isn't the only ticket to success, it leads to happier, better-working employees, who give the employer a lower turnover rate and in...


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  • Why Kenyan Workers Deserve Better Wages

    What’s not in dispute is that capitalism has produced tremendous wealth, but the great sin of capitalism is that it has not distributed that wealth well enough.


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Contact Information

Office: E62-590
Phone: (617) 715-4838
Fax:
Email: zton@mit.edu
Website:
Support Staff
Name: Tyler Morse
Phone: 617-253-2656

The Good Jobs Strategy: Why Good Jobs Are Good For Business
Understand how organizations can manage their operations so that both the employer and the employee win.