Don Kieffer

Senior Lecturer, Operations Management


Don KiefferDon Kieffer is a career operations executive and an expert in Toyota methods, particularly at the leadership level. He advises on a range of areas, from large-scale improvement campaigns and specific projects to the coaching of executive leaders and their teams. His mantra is "30% improvement is a good place to start" and works in areas as diverse as IT, Product Development, Finance, Operations, and Supply Chain. He spent 15 years at Harley-Davidson where his responsibilities included Product Development, Powertrain Operations and Corporate-wide Continuous Improvement. Over the course of his career, he had responsibility for Operations, Engineering, Logistics, and Supply Chain in China, Europe and North America. Currently, his consulting and teaching span five continents.

In 2008 he was appointed Senior Lecturer at the MIT Sloan School of Management. He also teaches Operations at the Danish school, AVT.

Contact Information

Phone: 414-721-1299
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