She developed MIT Sloan's Managerial Communication curriculum. Now, after five years as Deputy Dean followed by a sabbatical, she has returned to the classroom to teach the Communication for Managers core course. Her research examines communication and information as they shape and are shaped by technologies and policies over time, in both contemporary and historical organizations. In her work on contemporary organizations, she collaborates with Wanda Orlikowski (of MIT Sloan’s Information Technology group) and various students and researchers to study how groups and organizations use communication and information technologies, and how that use shapes their work. Specific studies have looked at the use of technologies such as electronic mail, instant messaging, the BlackBerry, and corporate blogging.
Her most recent single-authored historical book, Structuring the Information Age: Life Insurance and Technology in the Twentieth Century, provides insight into the largely unexplored evolution of information processing in the commercial sector and the underrated influence of corporate users in shaping the history of modern technologies. She is currently collaborating with her husband, Craig N. Murphy, professor of political science at Wellesley College, on a study of the history of voluntary consensus standard setting. An initial short book has already emerged out of that project--Craig N. Murphy and JoAnne Yates, The International Organization for Standardization (IS0): Global governance through voluntary consensus (London: Routledge Press, 2009)--and another, longer scholarly book is in process.
Yates holds a BA from Texas Christian University as well as an MA and a PhD from the University of North Carolina.
Fast-moving managers are finding that their most cherished high-tech gadget may actually be their worst enemy.
Why is the process of standardization so important in today’s economy?
JoAnne’s book – which her husband calls “history of the memo” – is about the coevolution of information technology and the business world before the digital age.
No matter what business we’re in, most of us are swamped by emails, not to mention texts and instant messages. We’re always fighting to stay afloat against the rising flood waters.
Communication and Persuasion in the Digital Age
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