MIT Sloan Executive Education
Certificate Holder Profile
Director, Oracle CRM product Support
Gurdeep Basra specializes in customer relationship management (CRM) software and his team is responsible for making customers successful in implementing and supporting CRM. Gurdeep is highly customer focused and his global team is responsible to provide exceptional customer support and success around the clock.
Gurdeep has fourteen years of IT experience including twelve years in Oracle Corp/Siebel systems. He holds a Master of Science in information technology from Southern New Hampshire University, a MBA in computer information systems (CIS) from Southern New Hampshire University, a Bachelors of Engineering (Honors) in civil engineering from the University of Bombay, India. He has various certifications: Executive Certificate in Management and Leadership from MIT Sloan Executive Education, project management professional (PMP), information technology infrastructure library (ITIL), certified support manager (CSM) and various product certifications. He is also member of various professional organizations. He is recipient of many awards at Oracle and Siebel systems. He is also speaker at various technology events including Oracle Open World and Oracle Application User Groups.
"The MIT Sloan Executive Education courses are taught by the most talented, experienced, and renowned faculty. The program is very interactive and gives opportunity to network with people from various industries and backgrounds. I could immediately apply management and leadership techniques and principles learned in this program to my workplace. Executive education courses are tailored to meet and exceed industrial requirements and expectations. "
(The views above are Gurdeep Basra’s views and do not reflect Oracle’s views.)