Last summer, New England's consumers and much of the business world were mesmerized by the public saga of Market Basket, a privately held, small chain of grocery stores in Massachusetts, New Hampshire and Maine. Market Basket is owned by the DeMoulas family, which saw a long-running battle over control of the chain by two of its family members, Arthur T. DeMoulas and his cousin Arthur S. DeMoulas.
Disputes like this are often confined to board rooms, but this one also played out in the public arena. After the board voted to oust the president, Arthur T. DeMoulas (commonly referred to as Artie T.), Market Basket employees (who are not unionized) decided to walk out on their jobs as a sign of solidarity with Artie T. Eventually the public, and even Market Basket's vendors, supported the walk out, leaving shelves empty and the chain’s business in jeopardy. Arthur T. was reinstated to the management ranks on Aug. 28, 2014, after reaching an agreement to buy the 50.5 percent of Market Basket owned by Arthur S. and other relatives. Employees worked day and night to replenish shelves stripped bare by the summer-long family standoff over the business.
So why did non-unionized employees, many of whom are paid by the hour, risk their jobs for a multi-millionaire? Because for decades they had been treated well and shared in the company's profits. As the business drama unfolded, the public heard dozens of stories by Market Basket employees about the ethical and generous gestures of Artie T.