Category: Information Technology

Better banking through IT innovation: A custom programs success story

Posted by MIT Sloan Executive Education - 26 days ago

A decade ago, Commonwealth Bank of Australia--the largest retail bank on the continent--had been grappling with an IT operation that was costly, inefficient, and sometimes unreliable. Back then, the bank was determined to transform itself into an operation that was #1 in customer service with the lowest costs in class.

With that goal in mind, Michael Harte, a forward-thinking executive who joined CBA as CIO in 2006, connected with the MIT Center for Information Systems Research (CISR). (CISR develops concepts and frameworks to help executives and their organizations address IT-related challenges.) Soon after, MIT Sloan faculty and program designers from the Executive Education office collaborated to create a custom program that would help transform CBA's IT leaders from functional managers to strategic thinkers.

"We designed a program around what the bank needed to achieve in three to five years. It had three components that today's banks must have to be successful–one was effectively managing digitization or IT; second was strategy options for the company; and the third was organizational change," says Peter Weill, Senior Research Scientist and Chair of CISR. 

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Architecture: Amplify your value by thinking beyond IT!

Posted by MIT Sloan Executive Education - 1 month ago

Contributed by Jeffrey Ton, as originally published on May 4th on the Intel IT Peer NetworkTon is the SVP of Corporate Connectivity and Chief Information Officer for Goodwill Industries of Central Indiana.


"Wait, wait, wait ... before we talk about all these projects, shouldn't we talk about our operating model? Are we really as diversified as we think?"

I couldn't believe my ears! I looked across the table at the EVP who had just spoken. He was the newest member of our IT steering team and he was talking about business operating models. I nearly jumped out of my seat! "ENTERPRISE ARCHITECTURE AS STRATEGY!!!! You’ve read the book!??!" To say I was stunned was an understatement. This EVP had barely shown an interest in anything to do with technology or IT. The only reason he was even added to the steering team was because the partners wanted him to take a more active role in other areas of the business, obviously grooming him for bigger and better things. He, almost sheepishly, replied, "I saw it in the airport bookstore coming back from Phoenix yesterday and bought a copy. I'm not done reading it yet, but the first few chapters sure made a lot of sense."

I know I was stammering all over myself as I explained we had used that book as the foundation for building our IT Strategic Plan two years earlier. We HAD discussed and defined our operating model, we had designed core diagram, we were progressing across the stages of Enterprise Architecture Maturity. I excitedly whipped out the core diagram and began to explain the projects we were discussing in context of the diagram. You could literally see the lights going on for him.

The book we were discussing, Enterprise Architecture as Strategy: Creating a Foundation for Business Execution, by Jeanne RossPeter Weill and David Robinson, has become my "bible" for guiding IT. While that discussion took place at a previous stop in my career, we used the same framework for developing the strategic plan here at Goodwill. In fact, it is the next step in our story. Last month, we discussed having a vision. Just like building a building, to turn that vision into reality you need an architect.

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The digital business transformation imperative

Posted by MIT Sloan Executive Education - 1 year and 18 days ago

“What exactly does a digital business transformation mean?” asked Michael Krigsman, CEO of Asuret, Inc., and moderator of the "CIO, CMO, CDO Perspectives on Digital Transformation" panel at The 2014 MIT Sloan CIO Symposium.

Each of the panelists—F. Thaddeus Arroyo, CIO of AT&T Services, Inc.; Robert Tas, CMO & SVP of Pegasystems; Tanya Cordrey, Chief Digital Officer (CDO) of Guardian News and Media; and George Westerman, Research Scientist at the MIT Center for Digital Business—had his or her own take on the digital transformation facing most businesses today. 

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Will big data go away?

Posted by MIT Sloan Executive Education - 1 year and 24 days ago

That was just one of the many questions debated during the “Big Data, Analytics and Insights” session at this year’s MIT Sloan CIO Symposium, held in late May 2014. The panel was moderated by Professor Tom Davenport, Fellow with the MIT Center for Digital Business, and included Barry Morris, Founder & CEO of NuoDB; Darrell Fernandes, CIO of the Professional Services Group at Fidelity Investments; Don Taylor, CTO of Benefitfocus; and Puneet Batra, Founder of LevelTrigger.

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EmTech 2013 day three: Climates of yes

Posted by MIT Sloan Executive Education - 1 year and 8 months and 13 days ago

Guest Blogger: Doña Keating is President and CEO of Professional Options, a prominent innovator in the leadership, policy and management consulting industry which provides solutions for businesses, organizations and governmental agencies.

I am officially addicted to EmTechMIT. Since returning to the left coast from last week’s event, every neuron in my body is firing from a reconnection to one of the ultimate “Climates of Yes."

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Mapping collective intelligence to design winning organizations

Posted by MIT Sloan Executive Education - 1 year and 8 months and 20 days ago

It’s likely you’ve heard of collective intelligence, the term used broadly to refer to groups of individuals doing things collectively that seem intelligent. The most well-known examples of collective intelligence in action are Google and Wikipedia—large, loosely organized groups of people working together in a rapid transfer information stream. What many organizations don’t know—but could benefit from—is the use of mapping collective intelligence to dissect and better understand their people, processes, and sources of inefficiency and, in some cases, to create a structure to improve business innovation.

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