Category: a management issue

Posted by MIT Sloan Executive Education - 1 year and 4 months and 14 days ago

Much of the blame around the website—a web-based insurance marketplace established by the 2010 Affordable Healthcare Act—has focused on the fact that the site couldn’t handle the amount of traffic it received. Essentially, it wasn’t scalable. But look beyond the headlines and it becomes clear that there are bigger issues around the website: not only is it not scalable and therefore not accessible to the thousands of Americans hoping to use it, but it also has some user design flaws. Both of these issues—accessibility and user design—can be attributed to a reported lack of testing. According to The Washington Post in “Full Testing of Began Too Late, say Contractors,” testing on the site began a mere two weeks before its hard and firm go-live date of October 1, 2013. 

Continue reading

Search innovation@work Blog

Subscribe to Blog by Email

Visit the Media Gallery to view videos and read articles and blog posts written by MIT Sloan Executive Education faculty and staff.

Interested in writing a guest post?